7 Tips for Social Media

Share. Tweet. Pin. Publish. If your organization is like most nonprofits, you probably maintain a website and Facebook page, and possibly have a Twitter or Instagram account. As a board member, do you ever have that funny feeling or uncertainty that you might be missing something about your organization’s use of social media? Are you worried about your nonprofit’s image or brand? Or maybe this area is uncharted water for you?

Below are seven tips to help your nonprofit stay legally above board when on social media. This matters because a board member is a steward of the nonprofit and ensures the organization is complying with the law.

1. Get permission to post any outside content

It is a best bet to buy a license from the original author (and read the agreement terms). Attributing the source is not good enough – an author or photographer can still ask you to take down the content and pursue legal action. Claiming a “fair use” defense to copying material is risky and not likely applicable. 

Best practice example: A conservation organization wants to republish a story on the benefits of bees on their blog. The Communications Manager emails the original author asking for permission before posting.

2. Before retweeting, sharing, or repinning somebody’s post, verify the original poster is the creator

Viral content, especially videos, might be posted by somebody infringing on copyright – and your organization can get into trouble. 

Best practice example: A nonprofit that raises awareness about cancer has an intern who sees a compelling Facebook post about a cancer survivor. Before sharing, he checks out the source by searching snopes.com.

3. Ensure that your nonprofit owns the copyright to content created by or for your organization

Have independent contractors sign an assignment of rights agreement. Work created by employees automatically belongs to the employer – but not if the person is an independent contractor. 

Best practice example: An all-volunteer grassroots organization serving its community wants a web designer to create a website for the organization. The Board President asks the web designer to sign a “work-for-hire” contract that gives (assigns) the organization ownership of the website.

4. Check facts before posting your content

When posting information or resources, ensure the information is accurate. A good practice is to also include carefully written terms of use on the website. 

Best practice example: An education nonprofit posts resources and articles about early learning and parenting on its website. The Outreach Coordinator takes care to regularly update the resources and ensure their accuracy. She also posts clear and conspicuous terms of use where most people can see it and agree to it. The terms of use have a paragraph disclaiming liability for any inaccurate information (errors or omissions).

5. Get permission to use your community members’ photos or comments in your content

You can run afoul of privacy laws if you don’t have folks’ agreement. An exception might apply if your content is true and newsworthy. But you will always need permission for commercial purposes.

Best practice example: A labor advocacy organization would like to publish photos of workers in the community on the organization’s Kickstarter page. The Executive Director asks the Volunteer Coordinator to get written releases from the people in the photos.

6. Include disclosures in fundraising posts and emails

Fundraising and advertising laws require truthful statements and may require certain information (or disclosures) to be included. 

Best practice example: A food bank asks their community for cash and food donations. The food bank has a paid staff member and an annual budget of $60,000. The fundraising posts identify the person’s name who is posting, the organization’s mailing address, that the organization is registered with the Secretary of State’s Charities Program, and lists the Charities Program website address or phone number (i.e.,https://www.sos.wa.gov/charities/).

7. Bottom line: develop a clear social media policy for your organization, employees, and volunteers.

Best practices for policies include paragraphs that state:

  • Only organizational activity should be done under the organization name,
  • The organization owns the primary account, staff/volunteers may have user privileges,
  • Only certain staff have the authority to accept terms of the social media services used,
  • Guidance on etiquette, use of the organization name/brand, and
  • Clear guidelines on copyright and trademark infringement prevention.

Friendly disclaimer: This article provides general legal information and not specific legal advice. It does not create an attorney-client relationship. For legal advice, your nonprofit may be eligible forand can apply for Wayfind’s free legal services. If you have questions, please email us at contact@wayfindlegal.org.

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